The cabinets were successfully returned to the so called Thomasville cabinet company. Thats a story in itself. Home Depot gladly refunded ALL my money. Too bad they still sell Thomasville.
Thomasville only licenses Masterbrand cabinets to make their cabinets. Masterbrand is owned by another company that is owned by yet another company. Something like Furniture Brands International. They make all kinds of cabinets under multiple labels. Like a house of cards when it comes to getting service and good quality work.
Here is a copy of the people and companies that control a good portion of the cabinet industry. I wrote pleading letters to all of the CEO's but alas got no response. So much for Thomasvilles promise that their logo goes on only the finest highest quality products. They might be sorry they did not listen.
Attention: RALPH P SCOZZAFAVA
CHAIRMAN/CEO
Furniture Brands International Inc.
101 South Hanley Road
St Louis MO 63105
jbotsford@furniturebrands.com
Attention: Ed Teplitz
President
Thomasville Furniture Industries Inca
900 12th Street Dr NW
Hickory, NC 28601-4763
Phone: (828) 396-3240
Attention: Customer Service Department
Thomasville Furniture Industries
401 E. Main Street
P.O.Box 339
Thomasville, North Carolina 27361
Attention: Richard E. Forbes, president and CEO of MCBI
MasterBrand Cabinets, Inc.
300 Webster Road
Auburn, AL 36832
334-887-5600
and
Bessie Preston Inspector of Cabinets Auburn Alabama
Tony Mosca Home Depot Salesman for Thomasville Brand Cabinets Melbourne/Orlando Florida
Attention: Store Manager Anil / expeditor Stacey
Home Depot Store #636827
o260
2829 West New Haven Ave
West Melbourne, Florida 37904
Fortune Brands, Inc.
520 Lake Cook Road
Deerfield, IL 60015
P. 847.484.4400
mail@fortunebrands.com
All these people had some interest in the process of the consumer getting the product they order if you have any problems save these names and companies for future reference. JUST IN CASE
Buyer Beware when buying kitchen cabinets or other name brand products. You might want to ask if the company branding the item actually makes the item. If they don't my suggestion would be to RUN the other direction.
They don't seem to know or care about what happens to their product. The funniest part came when MasterBrand sent me a magic marker and 2 grease pencils to repair the damage. Then a few days later I got 4 cans of paint that must be used in a sealed chamber and used under strict conditions for health safety with instructions on how to repaint the cabinets that were badly damaged and had no finish on some of them. !!! Sorry boys I paid for new and undamaged not used and abused needing repair. That was the last straw.
Also...
They left about $2000.00 worth of material here. Interesting enough when they came to pick up the cabinets the driver did not even know what he was suppose to pick up. All he said was he was suppose to pick up some cabinets but he did not know which ones or how many. His pick up order was for one cabinet.After he got here he called and they gave him a list which did not include several drawer bases and all of the very pricey trim. I mentioned it to the shipping company and called Home Depot but never heard from any of them. and I Haven't heard from them since.
Well I have now ordered from WELLBORN CABINETS Seems WELLBORN is WELLBORN and makes WELLBORN. No triple layer of middleman. I CAN'T WAIT until January when they are suppose to arive.
Stay tuned.....
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