Open letter to the Plumber

Today I received an email from the plumber trying to explain away all his mistakes "JUST THE FEW I HAVE COMPLAIN ABOUT RECENTLY NOT THE ENTIRE LIST" PLUS HE TOOK 8 WEEKS TO ANSWER THE COMPLAINTS !!! and then he ends making veiled threats. My answers are simple .

Plumbers statements in black

1. Why would I give the plumber who made the problem in the first place the opportunity come back and try it again?

2. The Plumber obviously doesn't have a clue to what is going on by his statement about work being done under his license and permit.!!! Someone who doesn't know whose permit he is working under should not be allowed to work at all.




Guest bath toilet: The toilet is set by height given by contractor
before the flange is set, if this height changes, they make spacers or we
are asked to come and change it. Please note that if you paid someone
$250.00 to make a change that was under warranty through our company, this
was unnecessary and also voids our warranty.

Answer: The contractor did specify the toilet was to be set up 2 1/8" so why did the Plumber affix it permanently to the concrete floor? Void the warranty? What warranty if the work is wrong? My question , why was it not done correctly the first time? Why is it that most everything the plumber has done was done wrong the first time but I am required (demanded) to get the same plumber back to do it again correctly so I can maintain the Warranty?


3. Gas Heater: If the gas regulator was for natural gas then our supplier
has made a mistake, but again, a simple problem to correct. If you would
have contacted me, we could have changed out the regulator at no cost of
course and corrected the issue. Please note that if you had another company
re-pipe or change our work, it voids our warranty.

Blaming this on on the supplier. The supplier only sends the materials you specified. What about you taking responsibility for your inability to get the job done correct the first time. Natural gas vs propane installation . Natural gas was NEVER an option. Propane was specified and is quite different in all aspects from natural gas. You knew what was specified when hired to install. Specific cut sheets and details were specified and supplied. If you knew what you were doing or paid attention to what the contractor specified then it would have been done correct in the first place. Not knowing the difference between what is needed for propane vs natural gas just shows incompetence.

It was the gas companies responsibility to make sure all gas equipment they hooked up was correctly installed and working properly before they connected the appliances and turned on the gas. If the gas company had not found the mistake it could have had very significant consequences and they were right to correct it before they finished the final installation of the gas tank and lines. Calling you back was never an option! What guarantee would one have that it would be done correctly considering the past experience.

Your statement that you would "change out the regulator" is reason enough to justify the gas company to repair your work. If you knew what you were doing you would never have made this statement.


4. Wood Spacers under Toilet: This is a common practice to space the
toilet flange to adjust to the height of the sub-floor and tile. Note: By
removing these, the toilet will be back pitched or possibly could break a
fitting in the ceiling. I have several pictures in my files that show this
practice on many homes.

Give me a break! So what you did was correct? and the result was a leaky ceiling? If it had been installed correctly the first time the toilet would not pitch back and would not leak. It is installed correctly now. Again this is another excuse to justify your mistake.

Wasn't this the day it took 2 people 8 hours to install that toilet? 1 toilet that ultimately leaked and ruined the drywall in the ceiling below? (I remember making the plumber put it in 2 times before he even got it level. ) It did not pitch back just sideways!!!

This was also the day I had to run and purchase parts for a sink that was ultimately installed with crossed water lines. I wonder how one can justify coming to install a fixture without bringing the supplies to do the job. PS: There are several other fixtures that have remained PARTIALLY installed or not properly working. I better not touch them it might void the warranty !

Doesn't matter that they don't work I have a warranty!!

Finally, your statement regarding the upstairs sink connections, I am unsure
of what you are speaking about but am happy to address or correct any
plumbing issues you have.

Again give me a break even a child can see the problem and so did you when you were here trying to fix yet another problem created by improper connections of the water piping causing a problem with no hot water in the up bath. Like you said that day "basic plumbing 101" could have avoided this mistake and this was done by your head plumber. You laughed and stated that that plumber would never live this one down. BUT, I spent two weeks and countless hours on the phone and internet talking with several suppliers to try and find the problem. Taking pictures, emailing information and consulting and all it was was a basic plumbing mistake that even you could not find until bringing a rep from your supplier to the location.

Again. Why would I have you back?
Because even your head plumber doesn't know basic plumbing?
Because I might void the warranty?
And NOW you claim you don't know what the issue is? How convenient for you.

Please note that I have a concern that you are having plumbing work
completed under my Plumbing License and permit and I would ask that this not
happen.

Questions: May I see the permit "YOU" pulled? May I see the documentation that shows this work is being done under "YOUR" license? May I see the contract that specified you are the only plumber that can do work for me?


Since when is someone enjoined from working or choosing who works on THEIR property?


I hope to hear from you by June 16th or I will need to contact the
authorities regarding my concerns about work being done under my license and
permit and I will need to address my loss on the material we are still
holding.

Please call "the authorities" about work on my property. Show me the documentation that your company pulled the permit!! Show me the documentation that your company's license is being misused!
Your own the company and you don't have a clue. That is very disconcerting to say the least!

As for materials you are holding. What Materials? Show me the documentation that authorized you to buy or hold any materials for me !

I have a whole list of materials that we discussed but never authorized to be ordered

As a matter of fact your men installed materials that were never ordered . Installed these materials in spite of the FACT they I had purchased materials to be installed and yet they did not install them.

They also neglected/ forgot/ irresponsibly DID NOT INSTALL several items that were ordered and that cannot now be installed so we have to do without them, even though those materials had been specifically specified by the contractor and documented in cut sheets to you.

And what about the parts I supplied for fixtures that you forgot to bring parts for? I guess I better start making my own list of materials furnished and not reimbursed as well as cost to repair faulty work which now counts in the thousands of dollars!!!$$$$

Also items ordered for one master bath were installed into another bath and those fixtures don't even match. "chrome with brushed nickel as well as shower regular head vs adjustable shower head"

PS. The hot cold handles are backwards on that chrome fixture , But that is okay it matches the crossed water lines on the sink and the toilet that you say will pitch back and break pipes. YEA Now we have a completely dysfunctional bathroom and by the way a grossly under rated water heater that supplies 3 gal / minute. The only problem? it feeds 7 water faucets and one shower head that demand 1.5 gal. min EACH and additionally it supplies a dishwasher and wash machine. ALL that on 3 gal/ per minute. Interesting. BUT IT IS UNDER WARRANTY RIGHT!! YOU AN FIX IT!

So all in all I say.

Why in the world would I allow you to come back onto this site and do any work at all?

Why? Just so you can do some more work incorrectly and I can call you again to repair what you did incorrectly?
That makes a lot of sense!
Just so I can get a warranty?
I say on what? I have a better chance without your warranty.

All your company can do is warrant that the first time they do something guaranteed it will be wrong and have to be redone!!